frequently asked questions

Can I return my purchase?

Please check the 30 day guarantee.

Why does my new bottle of skincare have a different color or scent than my previous one?

Various elements in nature can impact the color, consistency and fragrance of plant-based ingredients from harvest to harvest. We accept these variances as they are a sign of Mother Nature at work.

Are your products pH-balanced?

All of our products are pH-balanced, which means they’re suitable for all skin types. 

Are your products vegan?

All of our products are vegan besides a two  part face mask which contains silk powder.

Do you use synthetic ingredients?

All our ingredients are natural or plant derived and they are safe for humans and the planet.

What ingredients do you use?

We use ingredients from small, family owned farms around the world to support other businesses and to get the best possible quality for our products.

Also part of the ingredients have been made in our own laboratory to make sure it is the best ingredient we are mixing in our creams.

It is still part of ingredients supplied from bigger companies like emulsifiers and preservation systems.They are mostly nature derived and we can’t repeat this process in our laboratory without specific expensive equipment.

Can I recycle your packaging?

Yes,you can recycle our glass bottles,paper boxes and pumps.
We are sorry,our jar closures are not recyclable at the moment but we are working to find solutions to this problem.Fingers crossed we can solve it soon!